Industries · Real Estate & Property
Viewings in the diary
Property enquiries arrive in the evening and at the weekend, and they are perishable. The applicant who cannot get through books a viewing with the agent who answered, and you never hear that it happened.
01 Where it leaks
The four that cost the most
The portal lead nobody called
Rightmove and Zoopla leads go cold in minutes. Overnight ones are frequently dead by morning.
The unqualified viewing
Time spent showing a property to somebody who was never in a position to proceed is time not spent on somebody who was.
The silent vendor
Most instructions are lost over communication rather than price. Vendors leave when they stop hearing from you.
The weekend enquiry
Saturday afternoon is peak search time and minimum staffing time. Those two facts cost you instructions.
02 The build
What we put in
- Instant response to portal and website enquiries, day or night
- Automatic qualification on position, finance and timescale before a viewing is booked
- Viewing booked into the negotiator's live diary with confirmation and reminders
- Vendor update sequence fired automatically after every viewing and feedback
- Valuation request capture and follow-up until it books or closes out
Questions
Does it work with portal leads?
Yes. Portal emails are parsed and responded to within seconds, which is the window that decides whether that applicant becomes yours or somebody else's.
Can it qualify without putting people off?
It asks two or three questions the applicant expects to be asked. Done conversationally it improves the experience, because nobody wants to view a property they cannot buy.
What about vendor reporting?
Feedback from each viewing is captured and turned into a vendor update automatically, on your template and your schedule.
Next step
What is it costing your real estate business?
Twenty minutes. Bring your call log and your enquiry inbox. If there is nothing worth fixing we will say so and you get the time back.