AI Solutions · Empty slots down, chair time up
Empty slots, filled
A confirmation, reminder and reschedule sequence timed to your booking window, so the slot either gets used or gets released early enough to be resold.
01 What it costs you today
Why this one is worth fixing
A no-show does not just cost the appointment. It costs the slot you turned somebody else away from.
Most reminder systems send one text the day before, which is exactly late enough that the customer cannot reschedule and simply does not turn up.
The recovery matters more than the reminder. A cancelled slot with three days' notice is resellable. One cancelled at 9am is not.
02 The build
Trigger, logic, action, outcome
Trigger
Booking confirmed in your diary
Logic
Sequence timed to your booking window: immediate confirmation, then reminders at the intervals that suit your lead time, with a one-tap reschedule in every message
Data source
Live diary availability, so reschedule offers are real slots
Action
SMS, WhatsApp or email depending on how they contacted you, plus a release-and-refill alert to your team when a slot frees up
Business outcome
Fewer empty slots, less phone chasing, and cancellations that arrive early enough to resell
03 Included
What ships with it
- Confirmation at the moment of booking, with calendar attachment
- Reminder cadence tuned to your lead time, not a fixed 24 hours
- One-tap reschedule against live availability
- Deposit request where your model supports it
- Automatic waiting-list offer when a slot is released
- Monthly no-show rate reported against your week zero baseline
Questions
Which channel do the reminders go on?
Whichever the customer used to book. Somebody who came through WhatsApp gets WhatsApp. It is a small thing that meaningfully changes open rates.
Will deposits put people off?
In some sectors yes, in others they are the single biggest lever. We look at your actual no-show cost first, then tell you whether it is worth the friction.
Does this work with our existing diary?
It reads live availability from Cliniko, Dentally, Google Calendar, Outlook and most systems with an API, so reschedule offers are always real.
Next step
Want this one running by month end?
Twenty minutes. Bring your call log and your enquiry inbox. If there is nothing worth fixing we will say so and you get the time back.