AI Solutions · First response under 60 seconds
First to reply wins
Every enquiry answered inside sixty seconds, whatever hour it lands, then routed to the right person with the context already gathered.
01 What it costs you today
Why this one is worth fixing
The business that replies first wins a disproportionate share of the work, and it is not close.
Nine hours is a typical SME reply time once you include evenings and weekends. In that window a motivated buyer has contacted three competitors.
This is the cheapest fix on this website and usually the one with the fastest payback, because it uses demand you have already paid for.
02 The build
Trigger, logic, action, outcome
Trigger
Any inbound enquiry: form, chat, WhatsApp, Instagram, missed call
Logic
Acknowledge immediately, qualify with two or three questions, decide whether to book, route or escalate
Data source
Your prices, availability and qualifying criteria
Action
Instant reply on the customer's channel, CRM record created with source and value, alert to the right owner
Business outcome
Response time measured in seconds, and every enquiry with an owner before anybody sits down at a desk
03 Included
What ships with it
- Instant acknowledgement on every channel including missed calls
- Two or three qualifying questions before a human is involved
- CRM record created with source, value and owner
- Escalation rules for high value or urgent enquiries
- Out-of-hours handling that books rather than promising a callback
- First response time reported weekly, per channel
Questions
Does an instant automated reply annoy people?
Not if it is useful. A reply that answers their question and offers two appointment times reads as service. A reply that says we have received your enquiry reads as a robot, so we do not send those.
What about enquiries that need a real quote?
It gathers what the quote needs, tells the customer when to expect it, and puts a timed task on the right person. The customer is held, not fobbed off.
How do you measure it?
Time from enquiry landing to first substantive reply, per channel, reported weekly. We take the baseline in week zero before anything changes.
Next step
Want this one running by month end?
Twenty minutes. Bring your call log and your enquiry inbox. If there is nothing worth fixing we will say so and you get the time back.